--- title: SaaS Customer Success Recruitment | Prime GTM description: Hire Customer Success Managers, Account Managers and CS leaders for SaaS and tech companies. Specialist recruitment across the UK and USA. --- [Skip to content](https://thisisprimegtm.com/customer-success#main-content) [![PrimeGTM-White](https://thisisprimegtm.com/hs-fs/hubfs/PrimeGTM-White.png?width=300&height=51&name=PrimeGTM-White.png "PrimeGTM-White")](https://thisisprimegtm.com/?hsLang=en) [![PrimeGTM-White](https://thisisprimegtm.com/hs-fs/hubfs/PrimeGTM-White.png?width=300&height=51&name=PrimeGTM-White.png)](https://thisisprimegtm.com/?hsLang=en) - GTM Functions - [Software Sales](https://thisisprimegtm.com/software-sales) - [Customer Success](https://thisisprimegtm.com/customer-success) - [Sales Engineering](https://thisisprimegtm.com/sales-engineering) - [Marketing](https://thisisprimegtm.com/marketing) - Employers - [Why Prime GTM](https://thisisprimegtm.com/why-prime-gtm-employers) - [Our Process](https://thisisprimegtm.com/our-process-employers) - [Training](https://thisisprimegtm.com/prime-sales-mastery) - [Start A Search](https://thisisprimegtm.com/contact-employers) - Candidates - [Why Prime GTM](https://thisisprimegtm.com/why-prime-gtm-candidates) - [Our Process](https://thisisprimegtm.com/candidate-process) - [Search Jobs](https://thisisprime.co.uk/jobs?seniority=seniority_mid-senior) - [Submit CV](https://thisisprimegtm.com/contact-candidates) - Insights - [Blog](https://thisisprimegtm.com/blog) - [Podcast](https://thisisprimegtm.com/podcast) - About - [Our Story](https://thisisprimegtm.com/our-story) - [Meet The Team](https://thisisprimegtm.com/meet-the-team) Search - There are no suggestions because the search field is empty. [Looking to Hire](https://thisisprimegtm.com/contact-employers?hsLang=en) [Seeking a Role](https://thisisprimegtm.com/contact-candidates?hsLang=en) Customer Success # Customer success leaders who keep customers and grow revenue. We place senior customer success and account management talent inside high-growth SaaS and tech companies across the UK and USA. These are people who protect retention, drive expansion and turn customers into advocates. Winning the customer is only half the job. We find the customer success talent who make sure they stay, grow and renew. The Roles We Place ### Customer success talent at every stage From onboarding to renewal and expansion, we recruit the people who look after your customers and the leaders who build the function around them in SaaS and tech businesses. Customer Success Managers 90% Account & Client Relationship Managers 90% Onboarding & Implementation 90% Head of CS, VP & Chief Customer Officer 90% ![](https://thisisprimegtm.com/hs-fs/hubfs/4.png?width=1080&height=1920&name=4.png) ![](https://thisisprimegtm.com/hs-fs/hubfs/4-1.png?width=1080&height=1080&name=4-1.png) ![](https://thisisprimegtm.com/hs-fs/hubfs/106.png?width=810&height=456&name=106.png) #### See how we hire your CS team. [Our Process](https://thisisprimegtm.com/our-process-employers?hsLang=en) #### Upskill the CS team you have. [Training](https://thisisprimegtm.com/prime-sales-mastery?hsLang=en) #### Hire your next customer leader. [Start a Search](https://thisisprimegtm.com/contact-employers?hsLang=en) Why Prime GTM ### We know what keeps customers coming back. Customer success roles vary hugely from one SaaS company to the next. Some are commercial, some are technical, and some are both. One senior consultant who understands go-to-market, runs your search and finds the right fit. ##### Commercially minded shortlists We assess candidates on retention, expansion, renewals and the customers they've managed, not just relationship skills. ##### One dedicated consultant The person who takes your brief is the person who delivers your shortlist. No handoffs, no account team. ##### UK and USA reach A trusted network of SaaS customer success talent on both sides of the Atlantic, ready for the market you're scaling into. 0+ Clients placed with From fast-growing startups to established industry leaders, we've built trusted partnerships with over 300 organisations who rely on us to find the right people. 0 Industry awards Our work has been recognised by our peers with five industry awards, a reflection of the care, expertise and results we bring to every placement. 0% Success rate Nine out of ten of our placements succeed, because we take the time to understand both the role and the person before making a match. Frequently Asked Questions ### Hiring customer success talent, answered. The questions we get asked most by founders, CROs and customer leaders building CS teams in SaaS and tech. What customer success roles do you recruit for? Customer Success Managers, Account Managers, Client Relationship Managers, onboarding and implementation specialists, and CS leadership up to Chief Customer Officer, all for SaaS and tech companies. Do you recruit commercial or non-commercial CS roles? Both. We'll help you define whether the role owns renewals and expansion, then find candidates with the right track record. How do you assess customer success candidates? We look at retention and expansion results, portfolio size, customer type and how they've worked alongside sales, so every candidate fits how you manage accounts. When should we hire our first head of customer success? Usually when retention and expansion start to have a real effect on revenue. We're happy to talk it through on a discovery call. Do you recruit in both the UK and USA? Yes. We place customer success talent across the UK and USA, including companies expanding from one market into the other. How much does it cost? Fees depend on the role and the service. Book a discovery call and we'll talk you through the options. ### Let’s talk about your search. Senior sales, marketing, and customer success leaders, placed inside high-growth, scaling companies across the UK and USA. [##](##) [Get Started](https://thisisprimegtm.com/contact-employers?hsLang=en) --- 21B Manchester One, 53 Portland Street, M1  3LD **connect@thisisprimegtm.com** 0161 672 5550 --- ©  2026 Prime | GTM.  All rights reserved. [Privacy Policy](https://thisisprimegtm.com/privacy-policy?hsLang=en)